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Vendor Opportunities

RFP - Puerto Rico Department of Labor and Human Resources RFP - Centralized Account Verification Services (AVS) RFP - Technical Support for Development of a Data Warehouse UI 101 Training for Vendors RFP/RFI Archive

Highlights

SME UI IT Modernization Survival Training 2020 UI Technical Training Courses (In Person), Now Available Business Analyst Boot Camp for UI Subject Matter Experts (SMEs) Successful Practices on UI CoP A National View of UI IT Systems Adobe Acrobat is required to view this document

ITSC Partners

United States Department of Labor Maryland Department of Labor Licensing and Regulation National Association of State Workforce Agencies (NASWA)

External Links

Comparison of State Unemployment Laws UI Websites UI Statistics

NASWA Learning

The UI Learning Center is now the NASWA Learning System.

NASWA Learning provides courses and certifications custom designed for busy workforce development professionals. Learning opportunities are available on-demand and through scheduled virtual and in-person instructor-led training events.

In addition, UI ITSC develops and offers UI IT Modernization training, as well as UI program training. UI ITSC training is sponsored by the U.S. Department of Labor's Employment and Training Administration's Office of Unemployment Insurance.

Access this training and register for events from the NASWA Learning System found on www.naswa.org. You may need to create a new account or sign in with NASWA website credentials.

NASWA Learning System

UI IT Modernization Training

("Login/Access" links direct you to the "Learning Catalog" and require member log in)


Business Analyst Boot Camp for UI SMEs (Instructor Led) A course designed to help UI SMEs transition to the role of Business Analyst (BA) in participating in a modernization project. Provides hands-on experience with techniques for developing and documenting requirements.	SME UI IT Modernization Survival Guide (Instructor Led) A course for UI SMEs in understanding their role in working with Business Analysts in a modernization project. This course explores topics such as project planning, requirements definition, implementation, and ongoing support.	UI 101 Training for Vendors (Instructor Led) A three-day course that introduces participants to the basics of UI benefits and tax regulations and processes at both the national and state level. Materials can be adapted for state use.
Description \| Login/Access	Description \| Login/Access	Description \| Login/Access


Intro. to BA Role for UI Managers (Webinar) A course designed to provide UI Managers with an overview of the role their states' UI SMEs will play as they transition into the position of Business Analysts for UI IT Modernization projects.	User Acceptance Testing Training (Instructor Led) A course designed to ensure that state BAs, managers, and other state staff involved in User Acceptance Testing (UAT) understand how to perform UAT, including working with the vendor.
Description \| Login/Access	Description

Unemployment Insurance Training

(Access links require UI ITSC member log in)

UI Program Training (Online) Several modules focusing on UI program processes. Each of these modules provide basic overview of program processes and an introduction to USDOL reports and handbooks.		UI Technical Training (Instructor Led \| Webinar) Training of the UI SUN system, data validation, BAM, and other technologies. This section contains technical training notes that are used for in person training courses. (See Schedule Below)
Login/Access Training		Login/Access Class Notes \| Register

UI Technical Training Schedule

Course Descriptions | Register

(UI ITSC Member Log In Required)

UI Learning Center

What is the UI Learning Center?

The Unemployment Insurance Learning Center provides Unemployment Insurance online training for all federal and state employees within the UI Program. This training center is sponsored by the U.S. Department of Labor’s Employment and Training Administration’s Office of Unemployment Insurance. The learning center provides both program and technical training on a wide range of UI and IT topics.

The UI Learning Center is comprised of training modules that are designed to supplement existing state training. These modules provide a general understanding of UI topics for employees at all levels. The UI Learning Center seeks to provide UI federal and state employees training on UI and IT processes and share available UI resources.

Log in to the Members-Only Section for more information. To schedule an intructor led training, email Contact_Us@itsc.org.

ITSC Learning Catalog

(printable version)

UI IT Modernization Training

Business Analyst Boot Camp for UI SMEs
(Instructor Led)

A course designed to help UI SMEs transition to the role of Business Analyst (BA) in participating in a modernization project. Provides hands-on experience with techniques for developing and documenting requirements.
Description | Login/Access

SME UI IT Modernization Survival Guide
(Instructor Led)

A course for SMEs in understanding their role in a modernization project from project planning, requirements definition, and throughout the software development life cycle.
Description | Login/Access

UI 101 Training for Vendors
(Instructor Led)

A three-day course that introduces participants to the basics of UI benefits and tax regulations and processes at both the national and state level. Materials can be adapted for state use.
Description | Login/Access

Introduction to BA Role for UI Managers
(Webinar)

A course designed to provide UI Managers with an overview of the role their states' UI SMEs will play as they transition into the position of Business Analysts for UI IT Modernization projects.
Description | Login/Access

User Acceptance Testing Training
(Instructor Led)

A course designed to ensure that state BAs, managers, and other state staff involved in User Acceptance Testing (UAT) understand how to perform UAT, including working with the vendor.
Description

UI Training

Federal-State UC Legislative Seminar
(Online | Webinar)

An overview of specific Federal law requirements for tax credit and administrative grant certification, as well as other specific Federal law provisions that affect state UC programs.
Description | Login/Access

UI Program Training
(Online)

Several modules focusing on UI program processes. Each of these modules provide basic overview of program processes and an introduction to USDOL reports and handbooks.
Login/Access Training

UI Technical Training
(Instructor Led | Webinar)

Training of the UI SUN system, data validation, BAM, and other technologies. This section contains technical training notes that are used for in person training courses.
Login/Access Class Notes | Register

UI SIDES Orientation
(Online)

An online overview of the State Information Data Exchange System covering business and technical tracks, implementation, testing and operations.
Description | Login/Access

UI National Integrity Academy
(UI Integrity Center)

The NIA provides high-quality integrity related training and certification programs to state UI agencies. This is a link to the course catalog and registration for UI Integrity Center training.
NIA Learning Catalog | Login/Access

UI Lower Authority Appeals Hearing Officer Online Training
(Online)

An online course covering the Federal criteria used by UI Lower Authority Appeals Hearing Officers to measure the quality of Lower Authority Appeals hearings.
Description | Login/Access

Cultural Awareness and Language Sensitivity
(Online)

An online lesson about cultural awareness and sensitivity, including language barriers and how to work with interpreters for UI agency staff.
Description | Login/Access

Disaster Unemployment Assistance Online Training
(Online)

An introduction to the background and history of the Disaster Unemployment Assistance (DUA) Program. Provides a resource for information when a disaster strikes and DUA is required.
Description | Login/Access

BAM Online Training
Basic | Intermediate | Supervisor (Online)

Three online courses that aid investigators and supervisors in understanding the Benefits Accuracy Measurement (BAM) program. Provides sample cases to practice coding claims in BAM.
Description | Login/Access

UI Technical Training Schedule 2019

Course Descriptions | Register

(ITSC Member Log In Required)

Advanced BAM Investigator Training

Dates: 12/9 - 12/13/2019
Location: Atlanta, GA
Status: Open

Members-Only Section

Members Login

About ITSC

Vendor Opportunities

Highlights

ITSC Partners

External Links

NASWA Learning

​​UI IT Modernization Training

​​Unemployment Insurance Training

​UI Te​chnical Training Sc​​​​hedule

UI Learning Center

What is the UI Learning Center?

UI IT Modernization Training

Business Analyst Boot Camp for UI SMEs(Instructor Led)

SME UI IT Modernization Survival Guide(Instructor Led)

UI 101 Training for Vendors(Instructor Led)

Introduction to BA Role for UI Managers(Webinar)

User Acceptance Testing Training(Instructor Led)

UI Training

Federal-State UC Legislative Seminar(Online | Webinar)

UI Program Training(Online)

UI Technical Training(Instructor Led | Webinar)

UI SIDES Orientation(Online)

UI National Integrity Academy(UI Integrity Center)

UI Lower Authority Appeals Hearing Officer Online Training(Online)

Cultural ​Awareness and Language Sensitivity(Online)

Disaster Unemployment Assistance Online Training(Online)

​BAM Online TrainingBasic | Intermediate | Supervisor (Online)

UI Te​chnical Training Sc​​​​hedule 2019

Advanced BAM Investigator Training

UI IT Modernization Training

Unemployment Insurance Training

UI Technical Training Schedule

Business Analyst Boot Camp for UI SMEs
(Instructor Led)

SME UI IT Modernization Survival Guide
(Instructor Led)

UI 101 Training for Vendors
(Instructor Led)

Introduction to BA Role for UI Managers
(Webinar)

User Acceptance Testing Training
(Instructor Led)

Federal-State UC Legislative Seminar
(Online | Webinar)

UI Program Training
(Online)

UI Technical Training
(Instructor Led | Webinar)

UI SIDES Orientation
(Online)

UI National Integrity Academy
(UI Integrity Center)

UI Lower Authority Appeals Hearing Officer Online Training
(Online)

Cultural Awareness and Language Sensitivity
(Online)

Disaster Unemployment Assistance Online Training
(Online)

BAM Online Training
Basic | Intermediate | Supervisor (Online)

UI Technical Training Schedule 2019